The Fact About Telus technical support That No One Is Suggesting
The Fact About Telus technical support That No One Is Suggesting
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and over the billing side, that’s all the more horrendous! Requested a brand new cellular phone as my agreement was up for renewal on the web was designed to get $a hundred credit score by no means showed up despatched the cellphone by means of mail the best way they advised me to copyright Submit and acquired it. I got a text message declaring they gained it and my credit score will be on my bill, but still my Monthly bill arrived plus they nonetheless cost me for it. Once i termed. That they had the audacity to mention which the cellular phone wasn’t the telephone they have been anticipating?! What other cellphone could it are actually? It had been their mobile phone they despatched me two years back?! Together with the carry it again program?! They told me they might explore it and electronic mail me back by no means acquired an e mail. They identified as me back and we’re attempting to say it was a technical challenge with my phone the identical agent that's speculated to have taken care of me?
• I had been bounced between a number of brokers, my calls had been disconnected, and I obtained inconsistent info regarding my agreement and discounts.
Again in the working day, you had a preference of businesses. Now We now have megacorps that swallow every single alternative option up therefore you're left with 3 alternatives spanning a whole nation, all of which collude with eachother to extort It can be customers.
Have you ever attempted utilizing the net Chat? Go surfing to My TELUS as well as the the Chat icon will probably be with the decreased ideal from the window. Solution the questions about which kind of aid you will need then hold replying towards the bot with "I need to speak to anyone" until finally the bot gives up and passes the Chat to a person.
You can only modify it. I waited for one hour within the cell phone to speak to a human. He was practical, but needed to redirect me to a different human being. I was then on hold for an additional hour. They supplied me a better deal, but it was not what was supplied on the net. Those people deals are for new customers. To be a loyal customer I would have to pay $seventy eight compared to $60 for your new customer, for that service I desired.
You will then receive a text information if the agent responds, and you will observe up at your earliest advantage.
If my concerns are usually not addressed, I might be forced to escalate this more, such as for the Workplace of your President, the media, and the greater Company Bureau.
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The TELUS crew acknowledges that our operate spans several Territories and Treaty areas and we are grateful for the standard Understanding Keepers and Elders who will be with us now, individuals who have gone in advance of us plus the youth that inspire us.
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My skilled helped me with my worry and answered all of my comply with-up inquiries. You've got the top men and women Operating for you!
@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time plus they hanged up on me, expressing which i really need to contact for the duration of "typical Business office several Telus technical support hours". Is this for authentic?
Notice: if The subject just isn't however included by TELUS Pro Messaging, You will be delivered that has a callback alternative.
Looks like all we could do now is air our grievances on a public Discussion board during the hopes of somebody in a position of authority can in fact do something about this.
I'm going to cancel each of the services house and cellular with Telus and tell my friends and family to take action, which was the worst experience I got with Telus